Description:
Job Title: IVR- Contact Center Location: San Antonio, TX (Onsite) Type: Fulltime Position Job Description: Working experience validating various Contact center components related to voice, email and work items channels both on-Prem and Genesys cloud to include Genesys data and reporting.Working knowledge of JIRA and Confluence.Good knowledge of IVR routing flows using Genesys Cloud CX hands-on knowledge on automation IVR flows.Develop test plans and test cases for IVR systems.Provide feedback an
Mar 20, 2025;
from:
dice.com