Description:
Job Title: IVR- Contact Center Engineer Location: San Antonio, TX Job Description: Working experience validating various Contact center components related to voice, email, and work items channels both on-Prem and Genesys cloud to include Genesys data and reporting. Working knowledge of JIRA and Confluence.Good knowledge of IVR routing flows using Genesys Cloud CX and hands-on experience with automation IVR flows.Develop test plans and test cases for IVR systems.Provide feedback and recommendatio
Mar 19, 2025;
from:
dice.com