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Onsite // L1 Support Analyst (Incident, Case Management)

Talent Groups
Austin Full-day Full-time

Description:

Onsite L1 Support Analyst (Incident, Case Management) Full time Austin, TN or Raleigh, NC Job Description: L1 support Tier 1 support Incident management Ticket triage Case management Issue escalation Root cause analysis SLA adherence / SLA management Knowledge base / SOP documentation Service desk / Help deskL1 support Tier 1 support Incident management Ticket triage Case management Issue escalation Root cause analysis SLA adherence / SLA management Knowledge base / SOP documentation Service des
Sep 10, 2025;   from: dice.com
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