Description:
ServiceNow Incident Manager (or) ServiceNow Operations Analyst / Specialist Location: FRISCO,TX/ OVERLAND PARK, Kansas Visa:OPT,EAD,USC Exp:5+ Monitoring the T-Cloud solution using the T-Cloud Observability tool (ServiceNow AIOPS based). Raising and closing incidents in ServiceNow. Resolving incidents using Tier 2 team s work instructions. Applying ITIL v3 knowledge (incident management best practices). Acting as Incident Manager, ensuring incidents are resolved within SLA timelines, and keeping
Aug 22, 2025;
from:
dice.com