Description:
Responsibilities: Monitor the T-Cloud solution using the T-Cloud Observability tool (home-grown system based on ServiceNow AIOps). Training will be provided. Raise and close incidents in ServiceNow upon resolution. Resolve incidents based on work instructions provided by the Tier 2 team. Act as Incident Manager ensure all incidents are resolved within SLA windows and communicate effectively with all stakeholders involved. In case of critical situations, invoke the appropriate escalation procedur
Aug 21, 2025;
from:
dice.com