Supervisory Patient Representative

Description:

The Supervisory Patient Representative position is located within Deputy Director Service at Audie L. Murphy VAMC in San Antonio, Texas. The position serves as the program coordinator and is administratively responsible for and has oversight of the Patient Advocate program.

Requirements:

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/29/2025.

Time-In-Grade Requirement : Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

You may qualify based on your experience as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge and skill in Patient Centered Care; Applying analytical and evaluative methods and techniques to issues or studies concerning the efficiency and effectiveness of program operations; Conducting detailed analyses of complex functions and work processes; Presenting staffing recommendations and negotiating solutions to disputed recommendations; Advanced knowledge of the Survey of Healthcare Experience of Patients, Veterans Signals (VSignals), Patient Advocate Tracking System, and other data resources that may be used to analyze the patient experience. You will be rated on the following Competencies for this position:

-Leadership
-Veteran and Customer Focus
-Communications
-Conflict Management
-Organizational Awareness

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note : A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The regular and recurring work of the position involves sitting at a desk, conferences, meetings etc., and occasional visits to Health Care System work sites. Occasional use of automobile and public conveyances may be required. No special physical exertion is required.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/ .