Description:
Responsibilities Respond to employee queries - Tier 1 and Tier 2 Resolving Tier 1 inquiries (email, phone, voicemail, chat, ServiceNow or other client systems used for case management) Triage and manage Tier 1 and Tier 2 cases accordinglyManage outbound communications with respect to associate queries Create and assign cases to Tier 2/ Tier 3 as requiredResolve and research associate queries as required, inc. Annual Processes (i.e., annual compensation, open enrolment, etc.)Prioritize and manage
May 19, 2025;
from:
dice.com