Description:
Role name: Genesys Cloud Center SME Location: Plano, TX - Market Rate Key Roles and Responsibilities ? Respond to NSD Incident tickets physically and in the system with accurate, timely and thorough updates pertaining to Genesys Cloud CC. ? Respond to High Priority outages to include Circuit outages with carriers by opening up tickets with carriers until resolved. ? Collaborate with other Tier IIs and Tier Engineers to reach successful and timely resolution for all customer issues. ? Conduct a
May 7, 2025;
from:
dice.com