Description:
Own and Support Critical Customer Management to de-escalate customer situations by tracking top issues and action plans Communicate and collaborate with internal stakeholders (e.g. HEC Delivery, Sales, DBS Support & Consulting, Board) Communicate agreed Action Plan, solution approach, status and resolution to the customer Support Continuous Improvement for all related processes (HEC Delivery Management, Incident, Problem & Change Management etc.) Lead and/or participate in projects to leverage
Apr 22, 2025;
from:
dice.com