Description:
Our partner is looking for a level 1 and level 2 support technician Respond to staff inquiries via phone, email, and chat, providing first-level technical support.Troubleshoot and diagnose basic software and hardware issues, guiding users through step-by-step solutions.Escalate complex issues to higher-level support teams when necessary.Maintain detailed records of staff interactions, incidents, and resolutions using ticketing system.Stay up to date on the latest technology and product offerings
Apr 4, 2025;
from:
dice.com