Description:
SLA Adherence 2) Time bound resolution of elevated tickets - OLA 3) Manage ticket backlog timelines - OLA 4) Adhere to defined process Number of NCs in internal/external Audits 5) Number of KB articles created 6) Number of incidents and change ticket handled 7) Number of elevated tickets resolved 8) Number of successful change tickets 9) % Completion of all mandatory training requirements Performance Areas: Resolution: Understand Priority and Severity based on ITIL practice, resolve trouble tick
Mar 24, 2025;
from:
dice.com