Description:
The incumbent serves as an Advanced Medical Support Assistant (AMSA) in Radiology Service. The AMSA works collaboratively in an interdisciplinary coordinated care deliverymodel within the Radiology Service Line. The incumbent will interface with numerous computer applications including but not limited to CPRS, VistA, MyHealtheVet, VetLInk, VSE,etc.Requirements:
Basic Requirements :- United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
- Experience and Education:
- Experience: Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR
- Education: One year above high school ; OR,
- Experience/Education Combination.: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
- Certification: None required.
Grade Determinations : Medical Support Assistant (Advanced), GS-6
Experience: One year of experience equivalent to the GS-5 grade level.
The Advanced MSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. Recommends changes to existing clinic procedures based on current administrative guidelines.
Candidates must demonstrate all of the KSAs below:
i. Ability to collaborate and communicate [with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
ii. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. iii. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.
iv. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
v. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
vi. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
Preferred Experience:
- One year experience working in a clinical environment coordinating clinic schedules for providers.
- One year experience managing patient communications in an interdisciplinary coordinated care delivery model (e.g., telephone and/or e-mail).
- One year experience with documenting appropriate information into an electronic medical record.
- One year of administrative/office customer service skills in de-escalation, problem solving, decision making and tactful communication skills orally and in writing.
The full performance level of this vacancy is GS-6. The actual grade at which an applicant may be selected for this vacancy is GS-6.
Physical Requirements: The work is sedentary. Some work may require movement between offices, hospitals, warehouses, and similar areas for meetings and to conduct work. Work may also require walking/standing, in conjunctions with travel to and attendance at meetings and/or conferences away from the work site. Incumbent may carry and lift light items weighing less than 15 pounds .
Mar 6, 2025;
from:
usajobs.gov