Description:
Provides second-line investigation and diagnosis. ? Resolves and closes incidents/service requests as per the procedures & allocated timelines ? Logs relevant incident/service request details as per process in ITSM tool. ? Communicates with client regarding incident progress ? Ensures tickets are updated at all times until issues are resolved ? Complies with Quality Health Safety Environment (QHSE) and IT policies ? Liaises with clients, IT support groups and 3rd party providers when necessary ?
Mar 4, 2025;
from:
dice.com