Description:
Description: o Customer Service Levels: Shawn explained that there are two levels of customer service: a tier one call center based in Florida, which is a third-party vendor, and a tier two team that handles escalated issues. The position being discussed is for the tier two team, which primarily works on cases in Salesforce related to billing and other issues. o Customer Service Structure: Shawn detailed the two levels of customer service: a tier one call center in Florida managed by a third-pa
Feb 28, 2025;
from:
dice.com