Description:
Description Customer relations specialists are analysts who constantly examine and monitor a firm's practices with existing customers, helping ensure that retention levels are as high as possible. They also analyze data to find ways to attract new customers, as well as assist in the rollout of such measures. Uses WFM tools to supports contact center workforce management performance (ex. daily staff requirements, schedule efficiency, and time off). Provides front-line contact center managers and
Feb 22, 2025;
from:
dice.com